Karen is not responsible for packages delivered incorrectly or lost
due to incorrect or incomplete shipping information provided by a customer. A
replacement shipment will NOT be sent out until the original has been returned
and received. If a package is returned to Karen. due to an incorrect or incomplete shipping address provided by the customer Karen will:
Contact the customer to see
if they would like their package reshipped. A fee of up to $25 will need
to be paid to cover the return shipping and redelivery costs.
If the customer decides not
to pay this fee, then Karen will refund their order. Products returned will be subject to a 10% restocking fee, based on the product purchased, or minimum charge of $10. Shipping charges will not be refunded.
If NO contact has been received from the customer after 10 Business Days, from first contact, the order will be refunded, and the restocking fee applied.