Refund Policy: Money-Back Guarantee
Online Purchases (Canada)
ALL CLEARANCE AND SALE ITEMS DO NOT QUALIFY FOR THE MONEY-BACK GUARANTEE
If you are not 100% satisfied with your purchase then please contact customer service at firstname.lastname@example.org or call 1-844-807-0245
Products must be returned within 45 days after purchasing and MUST include the sales receipt as your “proof of purchase”. (NO EXCEPTIONS)
Please include a brief note explaining why you are returning the product with the full name and mailing address of the person to whom the cheque should be made out to.
Online customers will have their refund processed via the method of payment used at time of purchase.
Blugenics Innovations Inc.
23C York Street
Sackville, NB E4L 4R3
All return shipping costs, as well as duties and taxes for international orders and returns, are the responsibility of the customer.
PROOF OF PURCHASE IS REQUIRED FOR ALL REFUNDS AND RETURNS. Refund requests where no proof of purchase is provided will not be accepted and/or processed. We apologize for any inconvenience this may cause.
Our money-back guarantee is limited to FIRST PURCHASES ONLY.
ALL CLEARANCE AND SALE ITEMS ARE CONSIDERED FINAL SALES.
Blugenics Innovations Inc. is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. A replacement shipment will NOT be sent out until the original has been returned to and received by us.
If a package is returned to Blugenics Innovations Inc. due to an incorrect or incomplete shipping address provided by a customer, the customer will be charged a fee of $25 to cover the return shipping and redelivery costs. If the customer decides not to pay this fee, then Blugenics Innovations Inc. will refund their order, and a note will be made that the fee is to be paid before any subsequent order will be released.
If an online order has been entered with incorrect address information, please contact us as soon as possible to make the necessary corrections. In some circumstances, we can correct this prior to the parcel being sent out.
CONTACT: Customer Care at email@example.com or call 1-844-807-0245
For orders originating outside of the United States or Canada, please contact firstname.lastname@example.org for shipping options and/or availability.